How to Modernize Loaner Fleet Management in a Day

Simple to Set Up. Quick to See Results.

Moving to a new system or process at a dealership can feel overwhelming. The team at Volkswagen of Saint Augustine, however, showed that with the right partner, change can be simple and seamless.

Kevin Eldridge, Service Manager, watched his service loaner operation change overnight after moving away from a paper-based system into a fully connected platform powered by Dealerware.

“The minute I received my password I logged into Dealerware and began setting up my fleet,” says Kevin. By the time Kevin had his kickoff call with the Dealerware implementation team, he had already added his fleet and started creating loaner contracts. “It’s very intuitive, very easy to use. We were fully up and running in just a day or two,” say Kevin.

Kevin then structured a training plan for his service team, requiring one training video per day to be completed. Within just a few days of this strategy, the entire team was using Dealerware with ease. “Now that we’re able to recover costs not only easily, but automatically, the platform pays for itself on the fuel costs alone,” says Kevin.

Using Dealerware, the team set the new standard for how quickly a dealership can eliminate costs, creating program efficiency, and elevate the customer experience.