Service replacement vehicles are a cost of doing business, but customers that are provided a vehicle have higher RO values, see a 27-point boost in CSI, and remain loyal to your brand and dealership. Dealerware helps maximize the return on every vehicle in your fleet.
Maximizing Cost Recovery
A mass market dealership in Austin, TX was looking for ways to reduce their overall fleet expense and discover new ways to monetize their fleet. At the initiation of their pilot, this dealer was not charging customers for any fleet-related expenses. After enabling their Dealerware cost recovery settings, they began collecting customer credit card information for fuel, tolls, and other expenses.
By their third month, this dealership started to see an average cost recovery of $1,000/month. Now, in their eighth month of operations using Dealerware with optimized program settings, they’re achieving impressive revenue growth and cost control.
From August 2024 to March 2025, total monthly fleet revenue grew from just just over $6K to over $38,000—a sixfold increase. At the same time, internal costs were cut by more than 60%, from $28K to $11K. This sharp increase in customer pay and warranty pay revenue combined with consistent internal cost reductions highlights the power of Dealerware’s integrated tools to drive operational efficiency and revenue transformation in the service lane.
Optimizing Service Drive Rental
This dealer had the opportunity to participate in an OEM-supported rental program but had never charged customers for the use of their fleet vehicles and were concerned about the impact on customer experience. By working with our team of Mobility Consultants, fleet management, customer experience, and rental pricing strategies were activated that allowed them to begin producing revenue on the use of their fleet.
After seeing positive feedback from their customers, this dealer wanted to take their rental performance to the next level by launching a B2C Rental Booking site. Using Dealerware Insurance Verification allowed them to mitigate risk associated with retail rental customers at their store.
