Customer Story: Volkswagen Southtowne

“With Dealerware being digital and mobile, managing contracts is simple for my team and we can now recover fuel costs from the customer,” says Maddy Leonard, Customer Relations Manager at Volkswagen Southtowne.

Until recently, Maddy relied on time-consuming manual tasks to manage the dealership’s courtesy loaner program. This greatly affected their ability to control costs, achieve efficiencies, and elevate the customer experience.

“Our previous fleet management system required so many steps, tons of paper, and too many manual processes,” says Maddy. They had to print three copies of each loaner agreement, file all of the documents in multiple folders, and cross-reference many different forms in order to find information. The implementation of Dealerware changed all of that. “With Dealerware being digital and mobile, managing contracts is simple for my team and we can now recover fuel costs from the customer,” says Maddy.

With real-time GPS, Maddy and her team have now solved an additional problem common to loaner fleet management. “Knowing exactly where all of our vehicles were at all times was a constant struggle. Dealerware gives us full visibility into vehicle status and location, making it very easy for my team to run an efficient operation,” says Maddy.

Most importantly, Volkswagen Southtowne is now able to recover 100% of their fuel costs all while exceeding their customer’s expectations with a fully digital and seamless process.