Dealerships that offer loaner vehicles know things can get complicated when a vehicle promised to a customer isn’t available when they arrive for their service appointment. If a high-value customer comes in unexpectedly and needs a car to get back to work, or a delayed special-order part pushes the pick-up date — and subsequently the loaner return — back a day, service advisors have to make difficult decisions. While no dealer wants to run into this situation, the hustle and bustle of a busy service department can sometimes lead to haphazard loaner vehicle scheduling.
Accurately predict availability for your customers and set expectations ahead of time.
Dealerware’s reservation features allow users to quickly and easily reserve loaners for future appointments, manage upcoming utilization of the entire loaner fleet, and set expectations with customers about vehicle availability.
The reservation scheduling tool on Dealerware provides a calendarized visual of each vehicle’s future availability and potential down-time. This allows service advisors to be confident a loaner vehicle will be available as promised during service appointment scheduling.
Advisors, Loaner Fleet Managers and Service Managers can also reserve specific vehicles for customers when they make their service appointments. Dealerware’s reservations features provide dealers with a single source of truth, so you know when a loaner can be offered, and when one can’t.
Customizable bookings also let you add car wash, reconditioning and refueling times into each reservation, so you can more precisely predict availability for your customers. This will greatly reduce customer wait times when they drop off their vehicles for service, keeps your porters on top of which vehicles to prep first, and helps your team ensure contracted vehicles are returned on-time.
All of these are key factors in creating a better customer experience, increasing CSI and improving loyalty to your dealership and your brand.
Powering the future of rental
Dealerware’s reservation features also play an important role in helping dealerships embrace vehicle rental. With Dealerware, dealerships are already equipped to offer full rental services to existing and new customers. Rental programs are a great opportunity for dealers to expand fleet usage and increase ROI on their vehicles.
Users can create specialized vehicle groups using Dealerware Web, allowing them to segment their fleet based on any criteria, then customize daily rental rates and other charges. Utilizing vehicle groups, dealership employees can easily toggle reservations between free loaners and paid rental vehicles, then reserve the appropriate vehicle based on its intended usage.
With Dealerare, you have all the necessary pieces for rental success
Anyone can “take a reservation”, but Dealerware helps you actually keep them. With a simple dashboard, customizable settings and the ability to appropriately pad vehicle prep times, the Dealerware reservation feature allows you to properly take, manage and keep loaner and rental reservations.
Anyone can “take a reservation”, but Dealerware helps you actually keep them. With a simple dashboard, customizable settings and the ability to appropriately pad vehicle prep times, the Dealerware reservation feature allows you to properly take, manage and keep loaner and rental reservations.
Maximize your loaner fleet, expand your revenue with rental vehicles, and improve your customers’ experience with a powerful fleet management solution.
With Dealerware, you have all the necessary pieces for rental success: demand, vehicles, repair facilities, contracting experience, simple payment processing, and the ability to easily create and manage rental reservations.
All that’s left is to get started.
