Customer Success
Real people, ready in minutes
Your success is our success, so we include award winning customer support to all of our customers at no additional cost.
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We’re here for you
Fleet experts – Your unique program needs require fleet experts to help solve problems and provide advice when you need it most.
Priority customer support – No matter your fleet size your business is important, so we provide the same high-level support to every one of our customers.
Actionable reports – We know you are busy, so we deliver monthly KPI reporting direct to your inbox to keep you in the know on your most important metrics.
Get up and running - fast
Quick & easy setup – Dedicated implementation specialists can get you mobile contracting in 60 minutes or less.
Simple on-boarding – Training so fast and easy it can be done 100% remotely, on your schedule, so you don’t have to wait for a store visit to get started.
Always on access – Web-based software accessible from any web browser and mobile device so you can contract from the service lane or a customer’s driveway.
Your problems solved
24-minute response – Your business doesn’t stop and neither do we. Industry leading support gets you the help you need when you need it.
Faster resolution – 98% of all support requests are resolved in less than 24 hours.
Dealerware academy – Help is always at your fingertips with a complete searchable support library including detailed self-paced training videos.
Best in class program support
Available as an added benefit for our Mobility Program Management customers with multiple locations and custom OEM or dealer group agreements.
Unified reporting – Instant access to high-level metrics you care about most, across all of your locations, with the flexibility to drill down to capture the data you need.
Performance review – You need actionable insights, and we provide them on a regular basis to help guide organizational decision-making.
Dedicated CSM – Our success is your success, and we make managing multiple locations easy.
